FAQs

What is included in the price?

What is included in the Rental price?
  • The Motorhome rental
  • Comprehensive insurance for up to two named drivers (additional drivers can be added if required)
  • All kitchen equipment
    • Pots, Pans, Stove Top Kettle
    • Cooking Utensils
    • Crockery & Cutlery
    • Electric Kettle & Toaster
    • Washing up liquid, Dish Towel, Cleaning Spray & Cloth
  • Outdoor table and chairs
  • Unlimited mileage.
  • Membership of The Camping and Caravanning Club giving discounts on their member campsites.

We also offer a range of optional extras which can be found here.

What deposits do I have to pay?
  • A reservation deposit of £100 is required to secure your booking; this deposit is non-refundable.
  • At the time of collecting the Motorhome a security deposit of £1,000 must be paid, this can be paid be any major debit or credit card and as long as the Motorhome is returned in the same condition will be refunded within three working days of your return date.
Can the Insurance Excess be reduced?

No we cannot reduce the excess but we do recommend that you consider secondary insurance to cover this such as that provided by Worldwide Insure.

What methods of payment do you accept?
We accept all major debit and credit cards and payments made by bank transfer.   We can set up a Worldpay Payment link to enable you to pay securely online.  We do not accept AMEX.

What is the booking and rental process?

What is the booking and rental process?
  • Contact us with your preferred Motorhome and date, we will reply with pricing and availability Confirm that you would like to proceed.
  • We will send a Worldpay payment link to enable you to pay a £100 booking deposit
  • On receipt of your payment we will send you a booking confirmation 6-weeks before your rental start date the balance of your rental will fall due, we will send you a Worldpay payment link to enable you to pay this and ask for confirmation of any optional extras that you may require.
  • 1-2weeks before your rental start date we will confirm that we have all the information that we require and ask the drivers to sign a non-UK Licence Declaration Form.
  • Upon arrival at our office we will take you through the Rental Agreement and ask you to pay the £1,000 security deposit, we will then take you to the Motorhome and demonstrate all of the controls and systems to you and ask you to sign a check sheet.
  • When you return the Motorhome we will carry out a brief check of the Motorhome, our cleaner will carry out a more thorough check during the cleaning process.You can expect the security deposit to be refunded within 2 to 3 working days assuming the Motorhome is in the same condition as when you received it.
Who should I bring to your office?
Anyone that wants to drive the Motorhome must be present to sign the Rental Agreement and the Insurance Declaration. All Drivers must bring their Driving Licence along with a secondary form of identification such as a passport or a utility bill.
What if we have to cut our holiday short? Will we get our money refunded?
No. Whilst we are very concerned with our client's well being, we recommend purchasing travel insurance.
How long will the Motorhome handover take?
After signing your Rental Agreement please allow 30 to 45 minutes for a demonstration of the Motorhome and the use of it's systems.
What methods of payment do you accept?
We accept all major debit and credit cards and payments made by bank transfer.   We can set up a Worldpay Payment link to enable you to pay securely online.  We do not accept AMEX.
Do I need to bring my passport to the office?
Yes, a passport is our preferred method of secondary identification however for UK customers if you don't have one we can accept utility bills and bank cards.

Payment, Insurance and Driving Licences

What is the Insurance Excess?
This is the amount that you will be required to pay in the event that you damage the Motorhome or cause damage with the Motorhome to another party’s vehicle or property. Our standard excess is £1,000.
What level of insurance is included?
We include Full Comprehensive Insurance for up to two named drivers.
Can the Insurance Excess be reduced?

No we cannot reduce the excess but we do recommend that you consider secondary insurance to cover this such as that provided by Worldwide Insure.

What deposits do I have to pay?
  • A reservation deposit of £100 is required to secure your booking; this deposit is non-refundable.
  • At the time of collecting the Motorhome a security deposit of £1,000 must be paid, this can be paid be any major debit or credit card and as long as the Motorhome is returned in the same condition will be refunded within three working days of your return date.
Are there age restrictions for driving a Motorhome?
Our insurance stipulates that drivers must be over 25-years and under 75-years of age at the time of the rental.  If you fall outwith this age range please enquire, we may still be able to offer insurance but with special conditions imposed.
Can all nationalities hire a Motorhome?
We are currently limited by our Insurance provider and can only insure those with a UK, European, USA, Canadian and Australian Licence.  Other nationalities should enquire and we will seek special insure approval in advance of any bookings.
Do I need to bring my passport to the office?
Yes, a passport is our preferred method of secondary identification however for UK customers if you don't have one we can accept utility bills and bank cards.
Do I need an international driving licence?
No, however, an international drivers licence is recommended for ease of use.
Do I need a special driver's licence?
All of our Motorhomes can be driven with a standard driving licence.
Do I need a clean driving licence?

You must have no major endorsements on your driving licence or have been banned from driving within the last 10-years.

How long do you need have had a full driving licence?

Drivers must have at least 3-years driving experience with a full licence.

What do I do if I am involved in an accident?
  • Notify our office immediately.
  • Get copies of all the police reports including the case number.
  • Complete the Accident Report Form (in the Welcome Information Pack), getting all the information of the other party (if there is one) and their insurance details and any witness information.
  • Take as many photographs as you can including the location, signage and vehicles or property involved.
What forms of identification are required?
All Drivers must bring their Driving Licence along with a secondary form of identification such as a passport or a utility bill

Collecting & Returning the Motorhome

Who should I bring to your office?
Anyone that wants to drive the Motorhome must be present to sign the Rental Agreement and the Insurance Declaration. All Drivers must bring their Driving Licence along with a secondary form of identification such as a passport or a utility bill.
When should I arrive to collect the Motorhome? What time can we collect the Motorhome?
Similar to hotel rooms Motorhomes are usually checked out between 2pm and 4pm; alternative times to coincide with flight arrivals can be offered subject to availability. 

After signing the Rental Agreement please allow 30 to 45minutes for a demonstration of the Motorhome and the use of it's systems.  At this time, our employee will explain the operation of the Motorhome and they will be happy to answer any questions that you may have.
How long will the Motorhome handover take?
After signing your Rental Agreement please allow 30 to 45 minutes for a demonstration of the Motorhome and the use of it's systems.
In what condition must the vehicle be returned?

The vehicle should be returned in the same condition it was in at the time of pick up.

  • The Motorhome should be clean inside.
  • The fuel level should be the same as at the time of collection.
  • There should be at least one full gas cylinder.
  • The Grey Water tank (waster water) must be empty, there are usually facilities on campsites for doing this and you will be shown how to do this during the handover/ demonstration.
  • The Toilet Cassette must be empty, you will be shown how to do this during the handover/ demonstration.
  • Failure to empty the waste will result in a charge of £50.
Will you drive me from the office to the airport?
Yes, we offer Airport Transfers as an Optional Extra.
Should I arrange a return time?
Similar to hotel rooms Motorhomes must be returned no later than 11am unless an alternative time has been agreed.
What if I return my vehicle after the arranged return times?
All offices charge a late return fee (usually an hourly rate). By returning the Motorhome rental late, you are inconveniencing other customers. If the vehicle is not returned on time, the following rental will be delayed because the Motorhome has to be checked, cleaned and prepared for the next rental.
Does your office allow after hour returns?
Only by special arrangement and subject to a surcharge.
What if I want to extend my holiday while I am on the road?
Extended days are subject to availability and require approval from our office.

Using the Motorhome

Do we need to hook up?
No not necessarily but it is recommended so that you benefit from all of the on board facilities, without a mains electrcity you will not be able to use the 240volt plug sockets that power kettles, toaster or other appliances; only low voltage items can be powered from the battery system.
Are Motorhomes difficult to drive?
No, Motorhomes are not difficult to operate. They are usually pretty similar to cars except that they are a little bit higher in their centre of gravity and it takes them longer to accelerate or decelerate.

Campsite Questions

What should I look for in a prospective campsite?
The location of the campsite is important -
  • Is it close to the town or attractions that you are interested in?
  • Is it walking distance or is it close to a regular public transport service?
  • What additional facilities and amenities does it offer?
  • How much will it cost?
  • Are the access times restricted, do they suit your itinerary?

 

What facilities do campsites offer?
  • Every campsite has something different to offer, some basic facilities offered include flush toilets and showers (although not every one offers these).
  • Other facilities offered range from pools, hot tubs, laundry facilities, golf courses, restaurants, local pubs and grocery shops.
  • Please inquire into your prospective campsite about what facilities or amenities available.
Is it necessary to make reservations for campsites?
It is not necessary to make reservations for campsites, but it is recommended. Popular campsites can book up quickly during long weekends, holidays, and the summer months.
What are "Hook-ups"?
Hook -ups is the term used to describe the plug and cable that connect the Motorhome to the mains electricity supply on a campsite.

Other Questions

Is it safe to travel with children in a Motorhome?
All children less 125cm and 22kg should travel in a car safety seat.  We offer Child Safety Seats in our optional extras and will request weigh & height information of the child so that we can offer the correct seat.

As far as possible children should sit in the forward facing seats of the Motorhome in the correct safety seat for their size.

We offer bed rails for younger children at bed time, some models of Motorhome have these available as standard, please ask if you are unsure.
Do you allow dogs (pets)?
Yes, we currently have two pet friendly Motorhomes, please contact us for availability.

Due to allergies dogs are not allowed in all of our Motorhomes. 
What are "Hook-ups"?
Hook -ups is the term used to describe the plug and cable that connect the Motorhome to the mains electricity supply on a campsite.
Is it difficult to hook-up the Motorhome?
No, it is not difficult to do, we will demonstrate this to you when we handover the Motorhome.
What if we have to cut our holiday short? Will we get our money refunded?
No. Whilst we are very concerned with our client's well being, we recommend purchasing travel insurance.
What if my Motorhome breaks down?
  • Our Motorhomes are all regularly serviced and maintained in the unlikely event that the Motorhome breaks down please call our office immediately on 0141 773 1212.
  • Please notify our office before approving of any repairs or towing.  If our office has not approved repair costs, you may not be reimbursed these.
What if I want to extend my holiday while I am on the road?
Extended days are subject to availability and require approval from our office.
Is the Motorhome transmission Automatic or Manual?
Our Motorhomes are only available in manual transmission.
How much diesel mileage does a Motorhome get?
Motorhomes usually achieve approximately 25 miles per gallon. This will vary depending on the Motorhome load and driving speed.
Are Motorhomes difficult to drive?
No, Motorhomes are not difficult to operate. They are usually pretty similar to cars except that they are a little bit higher in their centre of gravity and it takes them longer to accelerate or decelerate.
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