Motorhome Rental Centre Limited understands that your privacy is important
to you and we are committed to protecting and respecting it.
This Policy explains when and why we collect personal information about
people who visit our website, telephone us or visit our office and
thereafter how we use it, the conditions under which we may disclose it to
others, and how we keep it secure.
We may change this Policy from time to time, so please check this page
occasionally to ensure that you’re happy with any changes. You should also
note that by using our website, you agree to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be
sent by email to
Or by writing to:
Motorhome Rental Centre Ltd
253 Blairtummock Rd
The type of information that we collect
We obtain information about you when you contact us in person or by
telephone and when you use our website and online chat facility. We need
this information to enable us to provide our online booking services and
our in branch services. This section sets out in more detail what
information we collect, why we collect it, how we use it and how long we
keep your information.
The information we collect varies from the initial enquiry to the compiling
the final rental agreement –
a) At the enquiry stage we may request your name, telephone number, email
address, age and issuing country of your driving licence.
b) During the booking process we may request your full name, address, date
of birth and nationality and similar details of anyone else that will form
part of the rental agreement.
c) At the time of the rental we may collect a note of your occupation, a
copy of proof of address, a copy of alternative identification, a copy of
your driving licence and details thereof.
We may use your information to:
- Contact you regarding queries raised in the enquiry form.
Progress a booking you have submitted and send you information directly
related to this.
Carry out our obligations arising from any contracts entered into
Seek your views or comments on the services we provide.
Notify you of changes to our services.
Send you communications which you may have requested, and that may be
of interest to you.
We review our data retention periods regularly and will only hold your
personal data for as long as is necessary for the relevant activity, or as
required by law (we may be legally required to hold some types of
information), or as set out in any relevant contract we have with you.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing
When you are using our secure online booking payment page, your payments
are processed by a third party payment processor, who specialises in the
safe online capture and processing of credit/debit card transactions. If
you have any questions regarding secure sales, please contact us.
We may transfer your personal information to a third party as part of a
sale of some or all of our business and assets to any third party or as
part of any business restructuring or reorganisation. Or we may transfer
your information if we’re under a duty to disclose or share your data to
to protect the rights, property or safety of our customers. However, we
will take steps with the aim of ensuring that we continue to protect your
It is your choice whether you receive information such as marketing from us
and you can select this by ticking the relevant boxes on the form where we
collect your information. We will not contact you for marketing purposes
unless you have given your prior consent. If you have opted-in to receive
special offers, news and updates from the Motorhome Rental Centre Ltd we
may use your email address to send you information about changes to this
website or to inform you of new products or special offers available. You
can opt-out of receiving these emails at any point, to do so please email
Access to your information
You may request, at any time, a copy of the personal information we hold
about you, at no cost. Should you wish to access or update the personal
information that we hold, please contact us by sending a written request to
If you wish to have the information we hold on you removed, please request
this in writing to
- as long as your information is not pertinent to the completion of a
contract or required for any legal reason it will be removed.
Please be aware that the transmission of information via the internet is
not always completely secure. Although we will do our best to protect your
personal data, we cannot guarantee the complete security of your data
transmitted to us electronically; any transmission is at your own risk.
Once we have received your information, we will use strict procedures and
security features to restrict unauthorised access.
Data Storage And Use Of Data Outside Of The European Economic Area
We store your data on secure servers inside the European Economic Area
Some of our third party contractors are based outside of the EEA however,
we have strict control over how and why your data can be accessed. By
submitting your personal data, you are consenting to this transfer, storing
or processing. If we transfer your data outside the EEA we will take steps
to ensure that appropriate security measures with the aim that your rights
continue to be protected as set out in this policy.
Disclosing Your Information
We may disclose your personal information to third parties under the
If we sell any business or assets, in which case we may disclose your
personal data to the prospective buyer of such business or assets.
If Motorhome Rental Centre or substantially all of its assets are
acquired by a third party, in which case personal data held by it about
its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order
to comply with any legal obligation, or in order to enforce or apply
property, or safety of the Motorhome Rental Centre Ltd, our customers,
or others. This includes exchanging information with other companies
and organisations, such as the Police, HMRC and local councils for the
purposes of fraud protection, credit risk reduction
If required by the DVLA to provide evidence of the drivers of our
vehicles for audit or legal purposes.
All phone call recordings are kept by a third party who only have
processing rights over your data and will not contact you.
If you make an insurance claim for a Motorhome Rental Centre vehicle
then we will need to know all accident or incident information, third
party involved information, witness information and medical
information. This information will be passed to our insurers and will
be kept on our systems for 7 years - in line with regulatory laws.
‘Cookies’ are small pieces of information sent by an organisation to your
computer and stored on your hard drive to allow that website to recognise
you when you visit. They collect statistical data about your browsing
actions and patterns and do not identify you as an individual. For example,
us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences.
For more information on how to switch off cookies on your computer, visit
our full cookies policy. However, turning cookies off may result in a loss
of functionality when using our website.
The main cookies used on our site:
These cookies are used to collect information about how visitors use our
site. We use the information to compile reports and to help us improve the
The cookies collect information in an anonymous form, including the number
of visitors to the site, where visitors have come to the website from and
the pages they visited.
Links To Other Websites
Our website may contain links to other sites run by other organisations.
read the privacy statements on the other websites you visit. We cannot be
responsible for the privacy policies and practices of other sites even if
you access them using links from our website.
Also, if you linked to our website from a third party site, we cannot be
responsible for the privacy policies and practices of the owners and
operators of that third party site and recommend that you check the policy
of that third party site.
16 Or Under
We are concerned to protect the privacy of children aged 16 or younger; if
you are aged 16 or under, please get your parent/guardian’s permission
beforehand whenever you provide us with personal information.
The Website may offer you the opportunity to share or follow information
about us (or the website or our services) using third party social
networking functionality (such as through "share this", "like" or "follow"
We offer this functionality in order to generate interest in us, the
website and our services among the members of your social networks, and to
permit you to share and follow opinions, news and recommendations about us
with your friends. However, you should be aware that sharing personal or
non-personal information with a social network may result in that
information being collected by the social network provider or result in
that information being made publicly-available, including through Internet
Please note that we do not exercise any endorse or control the policies or
practices of any third party social network whose functionality you may
any social network through which you share information carefully in order
to understand their specific privacy and information usage practices.
Changes To Our Privacy & Cookies Policy
Any changes we may make to our privacy & cookies policy in the future
will be posted on this page and, where appropriate, notified to you by
Updated November 2018.