Routes

PRIVACY POLICY

Motorhome Rental Centre Limited understands that your privacy is important to you and we are committed to protecting and respecting it.

This Policy explains when and why we collect personal information about people who visit our website, telephone us or visit our office and thereafter how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. You should also note that by using our website, you agree to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to enquiry@motorhomerentalcentre.com

Or by writing to:
Motorhome Rental Centre Ltd
253 Blairtummock Rd
Glasgow
G33 4ED

The type of information that we collect

We obtain information about you when you contact us in person or by telephone and when you use our website and online chat facility. We need this information to enable us to provide our online booking services and our in branch services. This section sets out in more detail what information we collect, why we collect it, how we use it and how long we keep your information.

The information we collect varies from the initial enquiry to the compiling the final rental agreement –

a) At the enquiry stage we may request your name, telephone number, email address, age and issuing country of your driving licence.

b) During the booking process we may request your full name, address, date of birth and nationality and similar details of anyone else that will form part of the rental agreement.

c) At the time of the rental we may collect a note of your occupation, a copy of proof of address, a copy of alternative identification, a copy of your driving licence and details thereof.

We may use your information to:

  • Contact you regarding queries raised in the enquiry form.
  • Progress a booking you have submitted and send you information directly related to this.
  • Carry out our obligations arising from any contracts entered into between us.
  • Seek your views or comments on the services we provide.
  • Notify you of changes to our services.
  • Send you communications which you may have requested, and that may be of interest to you.

We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information), or as set out in any relevant contract we have with you.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

When you are using our secure online booking payment page, your payments are processed by a third party payment processor, who specialises in the safe online capture and processing of credit/debit card transactions. If you have any questions regarding secure sales, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation. Or we may transfer your information if we’re under a duty to disclose or share your data to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that we continue to protect your privacy rights.

Marketing

It is your choice whether you receive information such as marketing from us and you can select this by ticking the relevant boxes on the form where we collect your information. We will not contact you for marketing purposes unless you have given your prior consent. If you have opted-in to receive special offers, news and updates from the Motorhome Rental Centre Ltd we may use your email address to send you information about changes to this website or to inform you of new products or special offers available. You can opt-out of receiving these emails at any point, to do so please email enquiry@motorhomerentalcentre.com

Access to your information

You may request, at any time, a copy of the personal information we hold about you, at no cost. Should you wish to access or update the personal information that we hold, please contact us by sending a written request to enquiry@motorhomerentalcentre.com

If you wish to have the information we hold on you removed, please request this in writing to enquiry@motorhomerentalcentre.com - as long as your information is not pertinent to the completion of a contract or required for any legal reason it will be removed.

Data Security

Please be aware that the transmission of information via the internet is not always completely secure. Although we will do our best to protect your personal data, we cannot guarantee the complete security of your data transmitted to us electronically; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to restrict unauthorised access.

Data Storage And Use Of Data Outside Of The European Economic Area

We store your data on secure servers inside the European Economic Area (EEA).

Some of our third party contractors are based outside of the EEA however, we have strict control over how and why your data can be accessed. By submitting your personal data, you are consenting to this transfer, storing or processing. If we transfer your data outside the EEA we will take steps to ensure that appropriate security measures with the aim that your rights continue to be protected as set out in this policy.

Disclosing Your Information

We may disclose your personal information to third parties under the following circumstances:

  • If we sell any business or assets, in which case we may disclose your personal data to the prospective buyer of such business or assets.
  • If Motorhome Rental Centre or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of the Motorhome Rental Centre Ltd, our customers, or others. This includes exchanging information with other companies and organisations, such as the Police, HMRC and local councils for the purposes of fraud protection, credit risk reduction
  • If required by the DVLA to provide evidence of the drivers of our vehicles for audit or legal purposes.
  • All phone call recordings are kept by a third party who only have processing rights over your data and will not contact you.
  • If you make an insurance claim for a Motorhome Rental Centre vehicle then we will need to know all accident or incident information, third party involved information, witness information and medical information. This information will be passed to our insurers and will be kept on our systems for 7 years - in line with regulatory laws.

How We Use Cookies

Like many other websites, the Motorhome Rental Centre website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your store preference. And this information helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. However, turning cookies off may result in a loss of functionality when using our website.

The main cookies used on our site:

  • Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.

The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the website from and the pages they visited.

For more information on Google Analytic’s privacy policy visit here – http://www.google.com/analytics/learn/privacy.html

Links To Other Websites

Our website may contain links to other sites run by other organisations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

Also, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 Or Under

We are concerned to protect the privacy of children aged 16 or younger; if you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Social Networking

The Website may offer you the opportunity to share or follow information about us (or the website or our services) using third party social networking functionality (such as through "share this", "like" or "follow" buttons).

We offer this functionality in order to generate interest in us, the website and our services among the members of your social networks, and to permit you to share and follow opinions, news and recommendations about us with your friends. However, you should be aware that sharing personal or non-personal information with a social network may result in that information being collected by the social network provider or result in that information being made publicly-available, including through Internet search engines.

Please note that we do not exercise any endorse or control the policies or practices of any third party social network whose functionality you may access through the website. You should always read the privacy policy of any social network through which you share information carefully in order to understand their specific privacy and information usage practices.

Changes To Our Privacy & Cookies Policy

Any changes we may make to our privacy & cookies policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Updated November 2018.